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Broken hearts on the Mend
But losing 90 on tickets made it an expensive one too.
Katie White and her best friend were all abother as they got ready to see The Mend in Barnsley. And well they might, for the youngsters had paid 30 extra for VIP tickets which guaranteed them a meeting with the band, made famous on Britains Got Talent. Total: 90.
But on the day of the concert the band tweeted that it had been cancelled by the promoter. The girls are still waiting for a refund nearly a month later.
Sylvia White, Katies grandmother, paid for the tickets after ringing the promoter, Tony of Sports Media Promotions. She made an electronic transfer into his account and that has proved to be their undoing.
She said: He texted me saying a refund would be made. I spoke to him a fortnight later and he claimed to have done it.
They havent received it
If Sylvia had paid by credit card, and it was over 100, she could have claimed the money back from the card company, under Section 75 of the Consumer Credit Act.
He said: I will call them, I dont agree with how this was handled.
Meanwhile, Santander is investigating the transaction and is considering a goodwill gesture.
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